FAQ
Pre-sales
Our dolls are crafted from premium medical-grade silicone or TPE, ensuring a realistic touch and long-lasting durability. Each material is hypoallergenic and meets strict safety standards.
Absolutely! We offer extensive customization including eye color, hair style, skin tone, and body measurements. Bespoke options allow you to create a truly unique companion.
Consider your storage space and handling capability. Our dolls range from 100cm to 170cm. We recommend beginners start with lighter models around 20-25kg for easier positioning.
Silicone offers superior realism, temperature resistance, and easier cleaning. TPE is softer, more affordable, and provides a more elastic feel. Both are excellent choices depending on your priorities.
Yes, we partner with Shop Pay and other providers to offer interest-free installments on qualifying orders. You can select this option during checkout.
Completely. We use discreet packaging with no identifying labels. Your billing statement will show a neutral company name, and we never share customer data with third parties.
Each doll comes with a care kit including cleaning tools, a wig, and basic clothing. Optional add-ons include premium outfits, storage cases, and maintenance supplies.
Standard models ship within 3-5 business days. Custom or bespoke orders typically require 2-3 weeks for production to ensure every detail meets your specifications.
Yes, we ship worldwide via trusted carriers like UPS and FedEx. Delivery times vary by region, typically 5-15 business days. Customs fees may apply depending on your country.
Orders can be modified within 24 hours of placement. After this window, production begins and changes may incur additional fees. Contact our support team immediately for assistance.
After-sales
Clean your doll after each use with mild soap and warm water. Dry thoroughly and apply renewal powder to maintain the skin texture. We provide detailed care instructions with every order.
Due to the intimate nature of our products, we accept returns only for manufacturing defects within 14 days. Items must be unused and in original packaging. Custom orders are non-refundable.
All dolls come with a 6-month warranty covering manufacturing defects. This includes skeleton issues, tears not caused by misuse, and joint failures. Extended warranty options are available.
Report any shipping damage within 48 hours with photos. We will file a claim with the carrier and arrange a replacement or repair at no cost to you. Keep all packaging materials for inspection.
Yes, we stock replacement eyes, wigs, and other accessories. For internal skeleton or body repairs, contact our support team to arrange professional service or replacement parts.
Store in a cool, dry place away from direct sunlight. Use the included storage case or lay flat on a soft surface. Avoid tight clothing or positions that may cause creasing over time.
Use only water-based lubricants and mild, fragrance-free soaps. Avoid silicone-based products which can degrade TPE. Our renewal powder helps maintain the realistic skin texture.
Reach us via email at support@oceviadoll.com or through our website contact form. We typically respond within 24 hours during business days. Live chat is also available during peak hours.