FAQ
Pre-sales
Our dolls are crafted from premium medical-grade 100% silicone, ensuring a realistic touch and long-lasting durability. All materials are safety certified and hypoallergenic. However, we do have STPE material for the torso line only.
Absolutely! Our bespoke collection offers extensive customization including eye color, hairstyle, skin tone, and intimate construction. Our customization service allows you to create a truly unique companion.
Consider your storage space and daily handling capability. Our dolls range from 155cm to 170cm in height, depending on your personal preference.
Completely. We use discreet packaging with no identifying labels. Your billing statement shows a neutral company name, and we never share customer data with third parties.
Each doll comes with a care kit including cleaning tools and basic bikini. Optional add-ons include premium outfits, storage cases, and maintenance supplies.
Standard models typically require 7 business days for production. Bespoke orders usually take 10 business days to ensure every detail meets your specifications.
We ship worldwide via trusted carriers like UPS and FedEx. Delivery typically takes 7-15 business days. Customs fees may apply in some countries.
If you need to modify your order, please contact our support team immediately. Changes can usually be made free of charge within 24 hours. After this window, production begins and modifications may incur additional fees.
We accept the following payment methods: PayPal, Visa, Mastercard, American Express, Discover, JCB, Apple Pay and Google Pay. All transactions are processed through secure, encrypted payment gateways. We never store your card details on our servers.
Yes. All payments are processed through PCI-compliant payment processors with 256-bit SSL encryption — the same security standard used by major banks and retailers. We do not store, access, or retain your card number at any point. Your payment information goes directly to the payment processor and never passes through our system. If you'd prefer an extra layer of protection, we recommend paying via PayPal — which offers full buyer protection on every purchase.
If you pay via PayPal, you may be eligible for PayPal's "Pay in 4" feature, which allows you to split your purchase into 4 interest-free payments. This is managed entirely by PayPal — eligibility depends on your PayPal account status and region. Some credit cards also offer their own installment options. Check with your card issuer for details.
After-sales
Clean your doll after each use with mild soap and warm water. Dry thoroughly and apply renewal powder to maintain the skin texture. Detailed care instructions are included with every order.
Due to the intimate nature of our products, we accept returns only for manufacturing defects within 24 hours of delivery. Items must be unused and in original packaging. Bespoke orders are non-refundable.
Report any shipping damage within 24 hours with photos. We will file a claim with the carrier and arrange a replacement or repair at no cost to you. Please keep all packaging materials for inspection.
Store in a cool, dry place away from direct sunlight. Use the included storage case or lay flat on a soft surface. Avoid tight clothing or positions that may cause creasing over time.
Reach us via email at support@oceviadoll.com or through our website contact form. We typically respond within 24 hours during business days. Live chat is also available during peak hours.
