实体娃娃

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FAQ

Pre-sales
Q
How to clean a sex doll?
A

Clean the doll with warm water and a mild antibacterial soap after use. Make sure the doll is fully dry before storage. Regular maintenance will help preserve the material and appearance.

Q
How to store a sex doll?
A
Store your doll in a clean, dry environment away from direct sunlight. It is best to keep the doll lying flat or standing with proper support to avoid pressure on joints or skin.
Q
How long do sex dolls last?
A

With proper care and regular cleaning, silicone dolls can last several years. Longevity depends on how often the doll is used and how well it is maintained.

Q
How to order a sex doll?
A

Simply choose your preferred doll model, select any available customization options, add the product to your cart, and complete checkout. After payment is confirmed, production and processing will begin.
Q
How can I customize the doll?
A

Many OCEVIA dolls offer customization options such as hair style, eye color, makeup style, and accessories. Available options will be shown on the product page when placing your order.
Q
Why consider OCEVIA dolls?
A

We inherit the Japanese manufacturing mindset of relentless attention to detail, an almost uncompromising obsession with precision. Ocevia refuses the mediocrity of mass production. From the resistance and fluidity of each skeletal joint to the microscopic flow of skin textures, every element is refined through countless rounds of ergonomic calibration.


While our production is based in China, home to a world class supply chain, we operate under a complete Japanese quality control system and management standard. Every Ocevia creation must pass inspections three times stricter than the industry norm before leaving our hands. This cross-border dedication exists for one purpose only: to deliver the most natural movement and the highest level of realism possible.

After-sales
Q
Can I pay in installments?
A

Installment payments may be available depending on the payment methods supported in your region. Available options will appear during checkout.

Q
Can I change or cancel my order?
A
Order changes or cancellations may be possible shortly after payment, before production begins. Please contact our support team as soon as possible if you need to modify your order.
Q
Are my online payments secure?
A

Yes. Our website uses secure encrypted payment systems to ensure your personal and payment information remains protected.

Q
How long will it take to get my doll?
A

Production and processing times vary depending on the product type. Once shipped, delivery usually takes several business days depending on your location and local logistics conditions.

Q
Where do you ship from? And which countries do you ship to?
A

Orders are shipped from our production facilities or authorized logistics centers.

At the moment, standard shipping is available within the United States only.
If you would like to ship to another country, please contact our support team and we will help arrange international delivery and provide the applicable shipping cost.

Q
What is the shipping cost?
A

We currently offer free standard shipping within the United States.

If you prefer faster express shipping or require delivery outside the U.S., please contact our customer support team for a custom shipping quote.

Q
What is the order process?
A

After you place an order and complete payment, your order will enter production or processing and you will receive a tracking number via email.

Q
What shipping company do you use?
A
We work with reliable international carriers such as UPS, FedEx, or similar express services depending on the destination and shipping conditions.
Q
Can I return my doll if I am not satisfied?
A

Because most dolls are custom made, returns are generally not accepted unless there is a quality issue. If you receive a damaged or defective product, please contact our support team within 24 hours after delivery.

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